You reach me directly – no anonymous ticket queue
Whether domains, mail or website deployments: I take responsibility personally so you always know who is working on the issue.
How support works
Instead of anonymous ticket tools you talk directly to me. Responsibilities stay clear and documentation ensures fast action.
Emergency contact
Existing clients call or mail me and receive a direct reply as soon as I see the message. I keep you updated while analysing the root cause.
Documented access
All logins, DNS zones and application details stay documented so interventions happen quickly even months later.
Customer tools
Mailboxes, forwards and contracts remain in one place. I help whenever something no longer works as expected.
Planned changes
Updates, automations or new domains are prepared calmly and rolled out with clear communication.
Frequently asked questions
How fast do you respond?
During normal business hours I usually reply very fast. Nights and weekends require individual agreements, which I provide for retained clients.
What information do you need in an emergency?
A quick context is enough: affected domain, what exactly fails and since when. I will collect all further details from you.
How do you handle access data?
Accounts and passwords are documented securely, sensitive data is stored encrypted. I can also work within your existing password safe.
Do you offer strict SLAs?
I prefer pragmatic arrangements instead of generic SLA PDFs. If you need defined standby times we agree on them individually and document them.
Need help or want to become a client?
Send me a short note about the situation. I will get back quickly and explain how we solve it.
Contact me